Job Type: Part-Time, min 2 days per week (includes Sundays)

Location: Rosebery Engine Yards, Sydney


Reports to: Sales, Trade and Commercial Manager

About INARTISAN

We are a design-led business that enhances lives by bringing people closer to art and nature. Our commitment to delivering exceptional customer experiences and our passion for creativity drive everything we do. Join us in shaping how customers interact with our brand in our showroom - an environment that physically reflects our values.

Role Objective

We are seeking a part-time Showroom Sales Consultant to provide warm, professional service to our retail and trade customers. Reporting to the Sales, Trade and Commercial Manager, you will be responsible for building product knowledge, maintaining the showroom environment, and supporting customers through the sales journey; from initial enquiry through to order placement. During quieter times in the showroom, you will be assisting with the maintenance of our social media channels. 

Key Responsibilities

1. Customer Service and Sales: 

• Consult with customers to understand their needs, offer credible design led recommendations, giving them confidence to choose INARTISAN
• Build and maintain relationships with retail and trade clients, encouraging repeat business
• Manage customer enquiries via email, phone and in person, ensuring prompt and professional responses
• Process quotes and orders through Shopify and customer management systems

2.   Product Knowledge:

• Develop a thorough understanding of INARTISAN products, including materials, customisation options and applications
• Stay updated on new product releases and communicate product information accurately to customers

3.   Showroom Management:

• Maintain showroom presentation, ensuring the space is clean, organised and aligned with the brand's design aesthetic
• Handle showroom opening and closing procedures
• Update stock levels in the showroom, ensuring product availability

4.   Administration:

• Utilise the customer management system to log enquiries, manage follow-ups and track sales activity
• Support order processing and documentation for both retail and trade projects
• Maintain showroom information, including pricing and marketing materials

5.   Social Media

• Implement social media posts
• Work with management team to plan social content calendar

What You'll Bring

Essential:

• Experience in a customer service or retail role, preferably in design, homewares or furniture
• Strong interpersonal skills with the ability to engage and build rapport with customers
• Excellent organisational skills with attention to detail
• A passion for design and home interiors, with a willingness to build deep product knowledge

Desirable:

• Qualifications in Interior Design or related fields, or social media marketing

Key Attributes

• Customer-focused: A commitment to providing exceptional customer experiences
• Detail-oriented: Strong attention to showroom presentation and product information
• Collaborative: Ability to work closely with the wider team
• Proactive:Takes initiative in identifying opportunities to improve the customer experience

What We Offer

• A beautiful showroom environment in Rosebery Engine Yards
• The opportunity to work with handcrafted furniture, art and homewares
• A collaborative and creative team culture
• Staff discounts on INARTISAN products
• Part-time hours with opportunities to increase

INARTISAN Values & Behaviours

• One brand, one experience, and one unified business
• Be delightful in every interaction with customers and colleagues
• We anticipate customer needs to provide an exceptional customer experience at all times
• Demonstrate proactivity in all internal and external engagements
• We hold creativity above all else

How to Apply

Please email your resume and cover letter to info@inartisan.com


*Only shortlisted candidates will be contacted.